Findings / UX-035
The top-up page said "simulated" while asking for money
FixedHighFailurenewsroom.sgit.ai
What we saw
The synthetic-user run of 10 October found the top-up page asking for a payment while describing itself as simulated.
Why it matters
A payment page that says it is not real is a payment page nobody can trust.
The fix
Describe the one real Stripe payment. Done in v0.6.4; real Stripe top-up live since 11 October.
The record
| Status | Fixed. Fixed by v0.6.4: the page now describes one Stripe payment. |
| Severity | High |
| Kind | Failure: works against the reader |
| Product | newsroom.sgit.ai, site |
| Where | https://newsroom.sgit.ai/account/ |
| Problems | Inconsistent facts, Alarming wording |
| Visibility | Obvious: every reader sees it, every time they reach that point |
| Recommendation | Say what it is: label it, in the reader's terms, at the moment it matters |
| Area | Money |
| Breaks | Label the money, and never surprise with a charge |
| Observed | 2026-10-10, v0.6.1 |
| Last checked | 2026-10-11, v0.6.4 |
| Source | Review: synthetic users |
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