[Findings](/findings/index.md) / UX-035

# The top-up page said "simulated" while asking for money

Fixed · high severity · failure · newsroom.sgit.ai

## What we saw

The synthetic-user run of 10 October found the top-up page asking for a payment while describing itself as simulated.

## Why it matters

A payment page that says it is not real is a payment page nobody can trust.

## The fix

Describe the one real Stripe payment. Done in v0.6.4; real Stripe top-up live since 11 October.

## The record

| | |
| --- | --- |
| **Status** | Fixed. Fixed by v0.6.4: the page now describes one Stripe payment. |
| **Severity** | High |
| **Kind** | Failure: works against the reader |
| **Product** | [newsroom.sgit.ai](/findings/?product=newsroom.sgit.ai), site |
| **Where** | <https://newsroom.sgit.ai/account/> |
| **Problems** | [Inconsistent facts](/findings/?problem=inconsistent-facts), [Alarming wording](/findings/?problem=alarming-wording) |
| **Visibility** | [Obvious](/findings/?visibility=obvious): every reader sees it, every time they reach that point |
| **Recommendation** | [Say what it is](/findings/?recommendation=say-what-it-is): label it, in the reader's terms, at the moment it matters |
| **Area** | [Money](/findings/?area=money) |
| **Breaks** | [Label the money, and never surprise with a charge](/principles/index.md#label-the-money) |
| **Observed** | 2026-10-10, v0.6.1 |
| **Last checked** | 2026-10-11, v0.6.4 |
| **Source** | [Review: synthetic users](/reviews/newsroom-2026-10-11.md#synthetic-users-what-is-fixed-and-what-is-open) |

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