Findings / UX-026
There is no way to say what was missing
OpenLowGapnewsroom.sgit.ai
What we saw
Feedback is three scales and nothing else: no free text, no "write about this", no "I need a new version".
Why it matters
Scores say what, not why. Requests that would become the next pitches have no channel.
The fix
One optional line ("What would have made this more useful?") and request buttons, sent through the append lane with a receipt.
The record
| Status | Open |
| Severity | Low |
| Kind | Gap: something the reader needs is not there |
| Product | newsroom.sgit.ai, site |
| Where | https://newsroom.sgit.ai/articles/ |
| Problems | Missing channel |
| Visibility | Silent: no symptom on screen: found only by measuring, or by its consequences |
| Recommendation | Open a channel: send it to a person by default, with consent, and give the reader a receipt |
| Area | Feedback |
| Breaks | Feedback reaches someone, and the reader gets a receipt |
| Observed | 2026-10-11, v0.6.4 |
| Last checked | 2026-10-11, v0.7.1 |
| Source | Review: article page and feedback |
| Prototype | Article & reader primitives, route record, in three directions |
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