Findings / UX-030
"Credit can go below zero" reads as a debt
OpenMediumFailurenewsroom.sgit.ai
What we saw
The account page says credit can go below zero.
Why it matters
Readers hear "you can owe us money", on a site that has not asked them for any.
The fix
Say what actually happens when the free credit is used up, in reader terms.
The record
| Status | Open |
| Severity | Medium |
| Kind | Failure: works against the reader |
| Product | newsroom.sgit.ai, site |
| Where | https://newsroom.sgit.ai/account/ |
| Problems | Alarming wording |
| Visibility | Subtle: felt more than seen: it costs attention or trust, but is not noticed as a bug |
| Recommendation | Say what it is: label it, in the reader's terms, at the moment it matters |
| Area | Money |
| Breaks | Label the money, and never surprise with a charge |
| Observed | 2026-10-11, v0.6.4 |
| Last checked | 2026-10-11, v0.7.1 |
| Source | Review: synthetic users |
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