[Findings](/findings/index.md) / UX-030

# "Credit can go below zero" reads as a debt

Open · medium severity · failure · newsroom.sgit.ai

## What we saw

The account page says credit can go below zero.

## Why it matters

Readers hear "you can owe us money", on a site that has not asked them for any.

## The fix

Say what actually happens when the free credit is used up, in reader terms.

## The record

| | |
| --- | --- |
| **Status** | Open |
| **Severity** | Medium |
| **Kind** | Failure: works against the reader |
| **Product** | [newsroom.sgit.ai](/findings/?product=newsroom.sgit.ai), site |
| **Where** | <https://newsroom.sgit.ai/account/> |
| **Problems** | [Alarming wording](/findings/?problem=alarming-wording) |
| **Visibility** | [Subtle](/findings/?visibility=subtle): felt more than seen: it costs attention or trust, but is not noticed as a bug |
| **Recommendation** | [Say what it is](/findings/?recommendation=say-what-it-is): label it, in the reader's terms, at the moment it matters |
| **Area** | [Money](/findings/?area=money) |
| **Breaks** | [Label the money, and never surprise with a charge](/principles/index.md#label-the-money) |
| **Observed** | 2026-10-11, v0.6.4 |
| **Last checked** | 2026-10-11, v0.7.1 |
| **Source** | [Review: synthetic users](/reviews/newsroom-2026-10-11.md#synthetic-users-what-is-fixed-and-what-is-open) |

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