Findings / UX-028
The £5.00 balance chip has no label
Partly fixedHighFailurenewsroom.sgit.ai
What we saw
An unlabelled "£5.00" sits in the header of every page. Still unlabelled in v0.7.1.
Why it matters
An amount of money with no explanation reads as a bill or a trap; the synthetic-user study flagged it.
The fix
Label it "£5 free reading credit".
The record
| Status | Partly fixed. Partly fixed in v0.12.120: a meter bar on the front page reads "0/6 read · £1.67 spent · £3.33 left", but the header chip on every page is still a bare "£3.33". Seen at iPad width, 18 Oct. |
| Severity | High |
| Kind | Failure: works against the reader |
| Product | newsroom.sgit.ai, site |
| Where | https://newsroom.sgit.ai/ |
| Problems | Unlabelled |
| Visibility | Obvious: every reader sees it, every time they reach that point |
| Recommendation | Say what it is: label it, in the reader's terms, at the moment it matters |
| Area | Money |
| Breaks | Label the money, and never surprise with a charge |
| Observed | 2026-10-11, v0.6.4 |
| Last checked | 2026-10-18, v0.12.120 |
| Source | Review: first visit |
| Prototype | Front page & personas, route first-screen, in three directions |
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