[Findings](/findings/index.md) / UX-028

# The £5.00 balance chip has no label

Partly fixed · high severity · failure · newsroom.sgit.ai

## What we saw

An unlabelled "£5.00" sits in the header of every page. Still unlabelled in v0.7.1.

## Why it matters

An amount of money with no explanation reads as a bill or a trap; the synthetic-user study flagged it.

## The fix

Label it "£5 free reading credit".

## The record

| | |
| --- | --- |
| **Status** | Partly fixed. Partly fixed in v0.12.120: a meter bar on the front page reads "0/6 read · £1.67 spent · £3.33 left", but the header chip on every page is still a bare "£3.33". Seen at iPad width, 18 Oct. |
| **Severity** | High |
| **Kind** | Failure: works against the reader |
| **Product** | [newsroom.sgit.ai](/findings/?product=newsroom.sgit.ai), site |
| **Where** | <https://newsroom.sgit.ai/> |
| **Problems** | [Unlabelled](/findings/?problem=unlabelled) |
| **Visibility** | [Obvious](/findings/?visibility=obvious): every reader sees it, every time they reach that point |
| **Recommendation** | [Say what it is](/findings/?recommendation=say-what-it-is): label it, in the reader's terms, at the moment it matters |
| **Area** | [Money](/findings/?area=money) |
| **Breaks** | [Label the money, and never surprise with a charge](/principles/index.md#label-the-money) |
| **Observed** | 2026-10-11, v0.6.4 |
| **Last checked** | 2026-10-18, v0.12.120 |
| **Source** | [Review: first visit](/reviews/newsroom-2026-10-11.md#first-visit-a-contact-arriving-from-a-link) |
| **Prototype** | [Front page & personas](/lab/index.md#newsroom-proto-front), route `first-screen`, in three directions |

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Next: [UX-029 Opening an article charges a penny with no notice](/findings/UX-029.md)